Friday, September 22nd, 2017

Why Chatbots Are Transforming the Travel Industry

With chatbots, customers can manage their own bookings without needing to wait on the line for the next available representative. By Bronwyn White, co-founder, MyTravelResearch.com Chatbots can be simply defined as artificial intelligence programs that conduct conversations with humans through chat interfaces. Consider a chatbot as a personal assistant who can respond to enquiries or [...]

Australia On Target to Reach Ambitious Tourism Goals

However, regional areas underperform capital cities, and staff shortages may hinder growth Australia is on target to reach its target of AU$115 billion in overnight spend in tourism by 2020,[1] led by a high performing hotel sector averaging occupancies close to 70% year round.[2] With the UNWTO reporting international arrivals to Oceania (including Australia) up [...]

Six Steps to Respond to Negative Online Reviews – From a Legal Perspective

Lawyer specialized in tourism gives her advice A commercial lawyer with experience in travel, tourism and hospitality issues, has shared with an online gathering of travel and tourism leaders her effective steps to dealing with negative online reviews. Addressing a 23 August MyTravelResearch.com webinar of travel industry leaders, many of them from small businesses in [...]

The 2017 International Toilet Tourism Award Winners Announced

Six public toilets loved by tourists have officially wiped the floor with the competition. Winners include a cliffhanger dunny where you can sit and watch crocodiles basking while you do your business   GREAT loos in tourism destinations become talking points, encourage repeat visits and can be a positive indicator of how the host community [...]

So Where Are the Great Aussie Dunnies

The quest to find the best Aussie dunny used by tourists is on. There have been many international entries into the Toilet Tourism Awards, which close 15 June, but only a few from Australia. “C’mon Aussies. Get behind our dunnies and show the world what we can do,” urges Carolyn Childs, co-founder of MyTravelResearch.com, which [...]

Toilet Tourism Awards Now Open

Entries for the inaugural Toilet Tourism Awards organized by MyTravelResearch.com, close on 15 June 2017. The finalists of each category will be announced 22 June 2017 at the Travel and Tourism Research Association international conference in Quebec, Canada. “It’s time for destinations to smell the roses. Great toilets drive visitation,” says Bronwyn White, tourism strategist [...]