Wednesday, February 21st, 2018

2018 International Toilet Tourism Awards to Open in February

Ahead of World Toilet Day on 19 November, says there are clear linkages between better health, clean toilets and successful tourism The 2018 International Toilet Tourism Awards will open to submissions in February 2018, with winners in six categories to be announced in June 2018. The opening of the awards will take place in [...]

Why Chatbots Are Transforming the Travel Industry

With chatbots, customers can manage their own bookings without needing to wait on the line for the next available representative. By Bronwyn White, co-founder, Chatbots can be simply defined as artificial intelligence programs that conduct conversations with humans through chat interfaces. Consider a chatbot as a personal assistant who can respond to enquiries or [...]

Australia On Target to Reach Ambitious Tourism Goals

However, regional areas underperform capital cities, and staff shortages may hinder growth Australia is on target to reach its target of AU$115 billion in overnight spend in tourism by 2020,[1] led by a high performing hotel sector averaging occupancies close to 70% year round.[2] With the UNWTO reporting international arrivals to Oceania (including Australia) up [...]

So Where Are the Great Aussie Dunnies

The quest to find the best Aussie dunny used by tourists is on. There have been many international entries into the Toilet Tourism Awards, which close 15 June, but only a few from Australia. “C’mon Aussies. Get behind our dunnies and show the world what we can do,” urges Carolyn Childs, co-founder of, which [...]

How Hotels Can Surprise and Delight on a Budget

I travelled all the way from Australia to Los Angeles recently for work and pleasure mixed together. As a travel industry professional, I get to experience travel and tourism product from across the spectrum, from budget to deluxe. It is the mid-range 2 to 3 star hotels and motels I find the most uninspiring and [...]

VFR Travel from India: A Moveable Feast for Australia

TRAVEL INDUSTRY OPINION FOR IMMEDIATE DISTRIBUTION Sydney, 29 January 2015 India and Australia share many things including the same national day (26th January). As we head back from the holidays, discussions round the barbecue focused on the many reasons why Australia should encourage more friends and family visits (VFR travel) from India By Carolyn [...]

India: A Tourism Partner That Australia Should Embrace

TRAVEL INDUSTRY OPINION FOR IMMEDIATE DISTRIBUTION Mumbai, 15 January 2015 By Carolyn Childs, co-founder of I’m writing this in transit from Delhi to Mumbai while participating in Australian Business Week in India. It is the largest overseas trade mission to India by any country: some 450 delegates at a senior level (c-suite or director [...]

Visitor Information Centres in Crisis: VFR Hosts to the Rescue

TRAVEL INDUSTRY OPINION FOR IMMEDIATE DISTRIBUTION Sydney, 14 October 2014 Visitor Information Services (VIS) will be much debated at the Australian Regional Tourism Network (ARTN) annual conference in Port Stephens 20-23 October. If Visitor Information Centres paid more attention to Visiting Friends and Relatives (VFR) Hosts, they could have a viable future. By Carolyn Childs, [...]

Thirteen Outrigger Properties Awarded 2014 TripAdvisor Certificates of Excellence

PRESS RELEASE FOR IMMEDIATE DISTRIBUTION Phuket, Thailand Recognized as a Top Performing Hospitality Business as Reviewed by Travellers on the World’s Largest Travel Site Outrigger Enterprises Group announces that thirteen of their properties across around the world have been awarded a TripAdvisor “Certificate of Excellence” for 2014. Establishments that consistently receive excellent traveler reviews on [...]

John Gerrard Appointed Area General Manager Australia by Outrigger Enterprises Group

PRESS RELEASE PHUKET, THAILAND 4 June 2014 Darren Edmonstone, Managing Director, Asia-Pacific for Outrigger Enterprises Group has announced the appointment of John Gerrard to the dual positions of area General Manager Australia and General Manager of the 409-room Outrigger Surfers Paradise in Queensland, Australia. In his new roles, Gerrard will oversee the operational and strategic [...]

Outrigger Enterprises Group Expands Global Sales Team

General Sales Agents are appointed for French and Chinese-speaking markets to implement effective sales and marketing programs across the Outrigger portfolio Outrigger Enterprises Group has expanded its global sales network with the appointment of two new General Sales Agents – ADS Consulting in France to cover French speaking markets and Union Way China in Beijing, [...]